Exchange Policy

Where available, eligible items may be exchanged for an alternative size or colour, subject to stock availability.

If the requested item is unavailable, we may offer a refund or store credit, where applicable.

Exchange requests should be submitted within the eligible return period.

How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team with:

  • Your order number.
  • Your name.
  • Details of the item(s) you wish to return or exchange.
  • The reason for your request.
  • Photographs where applicable (for damaged or faulty items).

Further instructions will be provided once your request has been reviewed.

Return Shipping

Unless the item is faulty or incorrect, customers may be responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items that are lost in transit.

Policy Updates

We reserve the right to amend this Shipping, Returns & Exchanges Policy at any time.

Any updates will become effective upon publication on this website.

Contact Us

If you have any questions regarding shipping, returns or exchanges, please contact:

Email: [Placeholder Email]

Business Name: [Brand Name]

Customer Service Hours: [Placeholder Hours]

Returns Policy

Return Eligibility

If you are not completely satisfied with your purchase, eligible items may be returned within [Placeholder Number] days of receiving your order.

To be eligible for return, products should:

  • Be unworn and unused.
  • Be in their original condition.
  • Have all original tags attached.
  • Be returned in their original packaging where possible.
  • Be accompanied by proof of purchase.

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

Certain products may not be eligible for return, including but not limited to:

  • Sale or clearance items.
  • Gift cards.
  • Personalised or made-to-order products.
  • Items marked as non-returnable.
  • Products returned in an unsuitable condition.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible after delivery.

Where appropriate, we will arrange a replacement, repair or refund in accordance with applicable consumer laws.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within a reasonable timeframe.

Original shipping charges are generally non-refundable unless required by applicable law or where the item is faulty.