Shipping policy

SOLMÉ | SHIPPING & DELIVERY POLICY

Last updated: October 2026

At Solmé, we aim to ensure your order reaches you as seamlessly as possible. We offer delivery across the UAE, GCC and internationally, with each order carefully prepared and packaged before dispatch.

Please review our shipping and delivery information below.

1. UAE SHIPPING & DELIVERY

We offer next working day delivery across the UAE for orders placed before 2 PM (UAE time).

Delivery Charges:

Orders below AED 2,000: AED 25.
Orders of AED 2,000 or more: Complimentary delivery.

Orders placed after 2 PM, or on non-working days, will be processed on the next working day.

Delivery timeframes may vary during public holidays or periods of high demand.

2. GCC SHIPPING & DELIVERY

We offer delivery across the GCC within an estimated 2 to 4 working days.

Delivery Charges:

Orders below AED 5,000: AED 150.
Orders of AED 5,000 or more: Complimentary delivery.

Delivery timeframes are estimates and may vary depending on the destination and customs clearance requirements.

Any applicable customs duties, import taxes or local charges are the responsibility of the customer.

3. INTERNATIONAL SHIPPING & DELIVERY

We offer international delivery within an estimated 3 to 5 working days.

Delivery Charges:

AED 300 on all international orders.

International delivery timeframes are estimates and may vary depending on the destination, local courier services and customs clearance procedures.

Any applicable customs duties, import taxes or local charges are the responsibility of the customer.

4. ORDER PROCESSING

Once your order has been placed, you will receive an order confirmation email.

Our team will carefully prepare your order for dispatch. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Orders are processed on working days, excluding UAE public holidays.

Please note that order processing and delivery may take longer during public holidays, promotional periods or circumstances outside our reasonable control.

5. CUSTOMS, DUTIES & TAXES

For orders delivered outside the UAE, additional customs duties, import taxes or local charges may apply depending on the destination country.

These charges are not included in the product price or shipping fee and are the responsibility of the customer.

Any applicable charges are determined by the relevant customs authorities and may need to be paid before your order can be delivered.

Solmé has no control over the amount charged by local customs authorities.

We recommend checking your country’s import regulations before placing an order.

If customs charges remain unpaid, your order may be delayed, held or returned by the courier.

If an order is returned to Solmé due to unpaid customs charges or refusal of delivery, we will contact you to discuss the available options. Any refund or deduction of reasonable costs will be handled in accordance with applicable consumer protection laws.

6. DELIVERY TIMEFRAMES

All delivery timeframes provided on our website are estimates unless expressly stated otherwise.

While we make every effort to deliver your order within the stated timeframe, delays may occasionally occur due to:

Customs clearance procedures.
Public holidays.
Courier or logistics disruptions.
Adverse weather conditions.
Incorrect or incomplete delivery information.
Circumstances outside our reasonable control.

If your order is significantly delayed, please contact our customer care team. We will work with our delivery partners to resolve the issue as quickly as possible.

Nothing in this policy limits your rights under applicable consumer protection legislation.

7. DELIVERY ADDRESS & ORDER INFORMATION

Please ensure all delivery details provided at checkout are accurate and complete.

Solmé cannot guarantee successful delivery where an incorrect or incomplete address has been supplied.

If you need to amend your delivery information after placing an order, please contact our customer care team as soon as possible.

We will do our best to accommodate changes before dispatch, although amendments cannot be guaranteed once an order has been shipped.

Additional delivery charges may apply if an order requires redirection or re-delivery due to incorrect information provided at checkout.

8. MISSED OR UNSUCCESSFUL DELIVERIES

If our delivery partner is unable to complete delivery, they may contact you to arrange another attempt.

Please ensure that the contact number provided at checkout is accurate and that someone is available to receive your order.

Where repeated delivery attempts are unsuccessful, the order may be returned to Solmé.

Our customer care team will contact you to discuss the available options, including re-delivery.

Any additional charges will be communicated before re-delivery is arranged and applied only where permitted by applicable law.

9. LOST OR DAMAGED ORDERS

Every Solmé order is carefully prepared and packaged before dispatch.

If your order arrives damaged, or you believe it has been lost in transit, please contact our customer care team as soon as possible.

Please provide your order number and, where relevant, photographs of the damaged packaging or items.

We will investigate the issue with our delivery partner and arrange an appropriate resolution in accordance with applicable consumer protection laws.

10. RETURNS & EXCHANGES

We accept eligible returns and exchanges within 14 days of receiving your order.

Our return and exchange services vary by region:

UAE: Complimentary returns and exchanges.
GCC: AED 150, including collection and replacement delivery for exchanges.
International: AED 300, including collection and replacement delivery for exchanges.

For full details, including eligibility requirements and refund processing, please refer to our Returns, Exchanges & Refunds Policy.

11. CUSTOMER CARE

If you have any questions about your order, delivery or shipping charges, our customer care team is here to assist.

Email: hello@solmethelabel.com

Website: solmethelabel.com