Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next available business day.

During promotional periods, product launches or peak seasons, processing times may be longer.

Delivery

We currently deliver to selected regions. Available delivery destinations and estimated delivery times will be shown during checkout.

Delivery timeframes are estimates only and may vary due to factors outside our control, including courier delays, customs processing, weather conditions or public holidays.

Once your order has been dispatched, you will receive shipping confirmation and tracking details where available.

Shipping Fees

Shipping charges are calculated during checkout and will be displayed before payment is completed.

From time to time, we may offer complimentary shipping promotions, which will be subject to separate terms and conditions.

Customs & Duties

International orders may be subject to customs duties, import taxes or local fees imposed by the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated.

Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact our customer support team and we will assist in investigating the shipment.